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Restore Access to Your SafePal Wallet with the Browser Extension Recovery Method

If you need to access your funds but your SafePal hardware wallet is unavailable, the browser extension provides a direct recovery path. This method uses your secret recovery phrase, the 12 or 24-word mnemonic you recorded during the initial setup. Ensure you are on the official SafePal website to download the legitimate extension, as phishing scams are a constant threat in crypto management.


Install the extension and select the ‘Import Wallet’ option. You will be prompted to enter your recovery phrase. Type each word in the exact order, with a single space between them, and double-check for spelling errors. This phrase is the absolute key to your wallet; the software never stores it, only uses it to mathematically regenerate your private keys on your device. After entering the phrase, you will set a new, strong password that encrypts your wallet data locally within the browser.


Following a successful recovery, take a moment to verify your wallet addresses match those from your previous setup. This confirmation ensures the process worked correctly. For ongoing security, consider the extension a temporary tool; transferring assets back to a hardware wallet for long-term storage is a recommended practice. The extension gives you control, but your vigilance in keeping the recovery phrase offline and secret defines the safety of your assets.

Installing the SafePal Browser Extension for Recovery

Download the SafePal extension only from the official Chrome Web Store or the SafePal website. Unofficial sources can compromise your recovery phrase.


Click 'Add to Chrome' and confirm the installation. A new SafePal icon will appear in your browser's toolbar once the process finishes.


Open the extension and select 'Import Wallet.' You will see options for different import methods; choose 'Mnemonic Phrase' for standard recovery.


Carefully type your 12 or 24-word secret recovery phrase into the provided field. Double-check each word for spelling errors and the correct sequence.


Set a strong password for this extension wallet. This password encrypts your local data and is required for future transactions, so keep it secure.


After confirmation, your wallet interface will load. Verify your asset balances match your expectations to confirm the recovery was successful.

Finding Your 12-Word Secret Recovery Phrase

Check the physical card that came with your SafePal hardware wallet; the phrase is often pre-printed there for initial setup.


If you wrote it down yourself, search your secure storage locations. Common spots include a home safe, a locked document drawer, or a dedicated metal backup plate.


Never type your phrase into a computer search bar. Instead, manually look through your important papers and digital password manager, if you used one for a secure note.


Recall if you split the phrase between two locations for security, or if a trusted family member holds a copy according to your instructions.


If your phrase is lost and you cannot access your wallet, the funds cannot be recovered. This confirms why finding and keeping your backup secure is the most important step.


Once you locate the 12 words, keep them offline and hidden. You will only need them to restore access in the browser extension if your wallet is reset or damaged.

Starting the "Import Wallet" Process in the Extension

Open your browser and click the SafePal extension icon from the toolbar. If you haven't installed it yet, get the official extension from the Chrome Web Store or SafePal's website.


On the extension's welcome screen, locate and select the "Import Wallet" button. This is your entry point for recovery, not creating a new wallet.


The system will ask you to choose your import method. You typically have two concrete options:


MethodBest ForWhat You'll Need
Seed PhraseRecovering your entire wallet with all assets.Your 12, 18, or 24-word mnemonic phrase, written in the exact order.
Private KeyImporting a single blockchain address.The specific private key string for that one address.


Prepare your recovery phrase or private key before proceeding. Have it physically in front of you. For a seed phrase, double-check each word for spelling errors and ensure the sequence matches your backup exactly.


Select your preferred method. A text field will appear. Type your seed phrase words with a single space between each one, or paste your private key carefully. Avoid extra spaces at the beginning or end.


You will be prompted to set a new, strong password for the extension. This password encrypts your wallet locally on this browser and is required for future transactions. Confirm the password and proceed.


After confirming, the extension will process your data. A successful import immediately loads your wallet dashboard, showing your balances. If an error appears, verify every word or character you entered against your backup copy.

Entering Your Secret Phrase in the Proper Order

Write your 12, 18, or 24-word recovery phrase on a piece of paper before you start. This prevents you from losing your place or making a typo in the browser extension's input field.


The extension will present you with a series of numbered input boxes. Follow this exact sequence:


Locate word #1 from your written phrase and type it into the box labeled "1".
Proceed to word #2 and enter it into box "2". Continue this pattern in strict numerical order.
Do not skip boxes. The extension validates each word as you go, so an error will be clear immediately.


If the extension flags a word, check for these common issues:


Check spelling. Recovery words are lowercase and follow a specific wordlist.
Ensure you haven't swapped two words (e.g., entering word #5 in slot #6).
Verify you are not missing a word, which would throw off the entire sequence.


After correctly filling all boxes, the extension will process the phrase. You will then be prompted to set a new, strong wallet password for your restored wallet. This step finalizes the recovery and secures your access.

Setting a New Password for Your Restored Wallet

Create a password used only for this wallet. Reusing passwords from emails or social media increases your risk.


Combine at least 12 characters, mixing uppercase and lowercase letters, numbers, and symbols like @ or %. A phrase such as "WindyCoffee@Track7!" is strong and easier to recall than a random string.


After entering your new password in the SafePal extension, confirm it carefully. The extension will process this and finalize your wallet restoration. This password encrypts the wallet data stored locally in your browser.


Store this password separately from your recovery phrase. Write it in a secure place; if you forget it, you will need your 12-word mnemonic phrase to reset it. The SafePal extension cannot recover a lost password.


Once set, your wallet is ready. You can now send, receive, and manage your assets with your new secure password protecting access.

Verifying Asset Balance and Transaction History After Recovery

Immediately check your total portfolio value against a record you trust, like a recent screenshot or note. A perfect match confirms your recovery was accurate.


Open the 'Assets' tab and scroll through your token list. Verify that every expected coin and token appears. Pay close attention to smaller holdings; their presence is a strong indicator that your seed phrase was entered correctly.


Next, select a major asset like Bitcoin or Ethereum and click to view its transaction history. Look for your last few outgoing and incoming transfers. Matching dates and amounts with your memory or external records validates that the wallet's blockchain connection is fully synchronized.


For an added layer of verification, use the blockchain explorer built into the extension. Click on a recent transaction ID to open it on a site like Etherscan or BscScan. This independent view confirms the extension is displaying real on-chain data.


If you notice any discrepancy, such as a missing token or an unfamiliar transaction, pause. Double-check the network you are viewing within the extension–sometimes assets are on a different chain than expected. A small test send to the wallet can also confirm full functionality before moving larger amounts.


Once all balances and history align, your wallet recovery is complete. You can now use the Safepal extension with confidence, knowing your digital assets are properly restored and accessible.

Q&A:
I lost my phone with the Safepal mobile app. Can I use the browser extension to get back into my wallet?

Yes, you can. The browser extension functions as a separate wallet interface. To recover your wallet, install the Safepal extension and click "Import Wallet." You will need your original 12 or 24-word secret recovery phrase. Entering this phrase into the extension will restore full access to your wallet and funds. Never enter your recovery phrase into any website or software that is not the official safepal wallet extension extension.

Is it safe to enter my seed phrase into the browser extension?

The safety depends entirely on you using the official extension from a trusted source, like the Chrome Web Store. The extension processes your recovery phrase locally on your computer; it should not transmit it online. Before entering any phrase, always verify you are not on a phishing website. For maximum security, consider using a dedicated computer for crypto activities and ensure your system is free from malware.

After recovering via the extension, will my wallet on a new phone show the same balance?

Absolutely. Whether you use the browser extension, a new phone, or a hardware wallet, using the same secret recovery phrase will always open the same wallet. Your crypto assets are recorded on the blockchain, not inside a specific app. The extension, like the mobile app, is just a window to view and manage them. Any action you take in the extension (like sending funds) will be reflected instantly if you check the wallet on your mobile device, and vice versa.

What if I only have my private keys, not the standard recovery phrase?

The Safepal browser extension also supports importing via private keys. During the import process, select the "Private Key" option instead of "Recovery Phrase." Carefully paste or type your private key. Be extra cautious, as exposing a private key is risky. This method will restore access, but managing multiple private keys is less convenient than a single recovery phrase that manages all your wallet's addresses.

I recovered my wallet in the extension, but some tokens aren't visible. What's wrong?

This is common. The wallet may not automatically display every token. First, check the transaction history to confirm the assets arrived. To see a token balance, you often need to manually "Add Token" within the extension. Use the token's contract address to find it. Also, verify you are looking at the correct blockchain network (like BNB Smart Chain or Ethereum) where those tokens exist, as the extension lets you switch between networks.

I lost my phone with the Safepal app. Can I get my crypto back using only the browser extension and my secret recovery phrase?

Yes, you can fully recover your wallet. The browser extension functions as a standalone wallet, not just a bridge to your phone. Here's the process: Install the Safepal extension in your browser (Chrome, Brave, etc.). Open it and select "Import Wallet." Choose "Mnemonic Phrase" and carefully enter your 12 or 24-word secret recovery phrase in the correct order. You will be prompted to set a new password for the extension. Once completed, the extension will regenerate all your wallet addresses and should show your balances. Your assets are stored on the blockchain, not on the lost device, so this method gives you complete access again. Ensure you are on the official Safepal website to download the real extension and avoid phishing sites.

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