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Заголовок: Safepal wallet extension setup guide and recovery help
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Safepal Wallet Extension Setup Steps and Account Recovery Assistance

Install the Safepal Wallet extension directly from the official Chrome Web Store or the official Safepal website. This step protects you from fraudulent copies designed to steal your recovery phrase. After adding the extension to your browser, click its icon to launch the setup process.


You will see two clear options: Create Wallet or Import Wallet. Choose "Create Wallet" for a new setup. The extension will then generate your unique 12-word mnemonic seed phrase. Write each word down in the exact order presented on a physical piece of paper. Confirm this phrase by selecting the words in sequence when prompted; this action ensures you have a correct, usable backup.


Store your written recovery phrase in multiple secure locations, like a safe or a safety deposit box. Treat these words with the same level of security as the assets they control. Anyone who possesses this phrase has complete ownership of your funds, with no possibility of reversal for transactions.


If you need to restore access, select "Import Wallet" from the initial screen. Enter your 12-word phrase precisely, maintaining the original word order and spacing. The extension will rebuild your wallet interface, displaying all your previous addresses and balances. This process works on any device, allowing you to regain control from a different computer or browser if necessary.


For added security, connect your Safepal hardware wallet to the extension. This pairing lets you approve transactions directly on the physical device, keeping your private keys permanently offline. The extension displays transaction details, but the final signing occurs on your hardware wallet, providing a robust defense against online threats.

Downloading and Installing the Safepal Browser Extension

Get the extension only from the official Chrome Web Store or the official Safepal website to avoid fake software. Visit chrome.google.com/webstore and search for "Safepal Wallet".


Identify the correct extension by the developer name "Safepal" and check for the verified badge. Click the "Add to Chrome" button, then confirm the installation in the pop-up dialog. The extension icon will appear in your browser's toolbar once the process finishes.


Before your first use, ensure your browser is updated. The extension works best with current versions of Chrome, Brave, Edge, and other Chromium-based browsers. If you face issues, check your browser's extension management page to see if Safepal is enabled.



Step
Action
Note


1. Source
Use only Chrome Web Store or safepal.com
Never install from email links or forums.


2. Installation
Click "Add to Chrome", then "Add Extension"
The process takes less than a minute.


3. Verification
Pin the extension to your toolbar for easy access.
Right-click the icon and select "Pin".



Click the new Safepal icon in your toolbar to launch it. You will see options to create a new wallet or connect an existing one. For a fresh start, select "Create Wallet" and follow the on-screen prompts to generate your secret recovery phrase within the extension.


If you are migrating from a Safepal hardware wallet, use the "Connect Wallet" function and choose "Connect Hardware Wallet". This links your extension to your device for secure transaction signing without exposing your private keys to the browser.

Creating a New Wallet and Securing Your Seed Phrase

Select "Create New Wallet" within the SafePal extension. The software will generate a unique 12-word mnemonic phrase for you; this is your master key.


Write these words down manually on the provided backup card or on durable paper. Follow this exact procedure:


Use a pen with permanent, non-fading ink.
Write the words in the numbered order displayed on your screen.
Double-check each word for spelling accuracy against the screen.


Never store your seed phrase digitally. Avoid these common mistakes:


Taking a screenshot or photo of the phrase.
Storing it in a cloud note, email, or password manager.
Typing it into any website or software not part of the official wallet recovery process.


After recording, you'll verify the phrase. The extension will ask you to select words from your list in a random order. This step confirms you have a correct, readable copy.


Store your physical backup in a secure, private location. Consider using a fire-resistant safe or a safety deposit box. For enhanced security, split the phrase and store halves in separate physical locations.


Your seed phrase is the only way to restore your assets if you lose access to your device. Anyone with these words controls your funds permanently; there is no password reset option.

Connecting the Extension to Your Safepal Hardware Device

Plug your Safepal hardware wallet into your computer using the USB cable. Open the Safepal Extension in your browser; the main dashboard will show a "Connect Hardware Wallet" button. Click it to initiate the pairing process.


Your device's screen will wake up and display a QR code. Use the extension's built-in scanner to capture this code directly from the browser window. This method creates a secure, encrypted wireless link between the extension and your device, so the USB cable is only for power during this step.


If the scanner doesn't activate, check your browser's camera permissions for the extension. Grant access and try again. After a successful scan, your device will show a connection confirmation–approve it with the physical button on the wallet.


The extension interface will refresh, now displaying your portfolio balance. This confirms the link is active. Your private keys remain isolated on the hardware device; the extension only broadcasts signed transactions, never sensitive data.


For future sessions, you typically only need to connect via USB and open the extension. It will automatically search for and sync with your powered-on device. Keep your firmware updated on both the hardware wallet and the extension for the smoothest connection experience.

Adding Custom Networks and Tokens to the Extension

Open your SafePal extension and click the network selector at the top. Select "Add Custom Network" to input the required RPC details manually.


You will need the exact network name, a new RPC URL, the chain ID, the currency symbol, and a block explorer URL. Obtain this data from the official documentation of the network you wish to add, as incorrect details can lead to fund loss.


After saving the network, switch to it. To add a custom token, navigate to the "Assets" tab and click "Add Token." Choose "Custom Token" and ensure you are on the correct network first.


Paste the token's contract address. The symbol and decimal fields should auto-populate if the address is valid. Verify this information with a reliable source like the project's official website or a block explorer before confirming.


This process lets you interact with a wider range of decentralized applications and manage all your assets from one place. Always double-check every URL and address you enter.

Recovering an Existing Wallet Using Your Secret Phrase

Open your SafePal extension and click "I have a wallet", then select "Recover with Secret Phrase".


Type your 12 or 24-word recovery phrase into the field. Enter each word in its exact order, separating them with a single space. Double-check for typos; even a small error like "word" versus "world" will prevent access. The extension does not show your phrase as you type it, so work carefully in a private space.


After entering the phrase, set a new and robust password for your extension access. This password encrypts the wallet data on this specific browser and device. Confirm the password and click to proceed.


You will then see your recovered wallet dashboard. Verify that the public addresses shown match those from your previous setup. A quick method is to check the first and last four characters of your receiving address against an old record.


For security, send a tiny test transaction to this recovered wallet before moving large sums. This confirms you have full control over the address and that the recovery process is complete.

What to Do If You Cannot Access Your Account

First, confirm you are using the official Safepal extension from the Chrome Web Store or another trusted browser marketplace. Imitation extensions can steal your login data.


Check your internet connection and try restarting your browser. Sometimes, a simple refresh or clearing the browser cache resolves temporary glitches.


If the extension loads but doesn't recognize your wallet, ensure you are selecting the correct wallet type. Click the wallet icon in the extension and verify you have chosen "Software Wallet" if you created a password and seed phrase, or "Hardware Wallet" if you connect a Safepal device.


For a software wallet, use your backup. Open the extension, click "Import Wallet," and select "Mnemonic Phrase." Enter your 12 or 24-word recovery phrase exactly as you wrote it, with spaces between each word. This process creates a new access point to your funds on the blockchain.


If your mnemonic phrase fails, double-check each word for spelling errors. The phrase is case-sensitive and must follow the official BIP39 word list. A single wrong word makes recovery impossible.


When you suspect your seed phrase is lost or incorrect, your funds cannot be recovered. No one, including Safepal support, can restore access without this phrase. This is a core security feature of decentralized wallets.


For hardware wallet connection issues, use a different USB cable and port. Ensure your Safepal device is updated to the latest firmware via the mobile app before trying to connect again.


If problems continue, the Safepal Help Center contains specific troubleshooting articles. You can also contact their official support team through the website, but never share your seed phrase, private keys, or wallet password with anyone.

FAQ:
I installed the Safepal extension but it's asking for a "Wallet Connect" when I try to connect to a dApp. Is this normal?

Yes, this is the standard and secure process. The Safepal browser extension itself does not directly inject a provider like some other wallets. Instead, it uses the Wallet Connect protocol to establish a secure, encrypted connection between your wallet and the decentralized application. When you click "Connect Wallet" on a site, choose the Wallet Connect option. A pop-up window from your Safepal extension will appear, showing the connection request details. You review the permissions and approve it. This method is considered very safe as it doesn't grant the website continuous access; you approve each transaction individually.

Can I use the same recovery phrase for my Safepal hardware wallet and the new browser extension?

Absolutely. This is a key feature. If you already have a Safepal S1 or other compatible hardware wallet, you can import it into the extension using your existing 12 or 24-word recovery phrase. This creates a synchronized "software wallet" version of your hardware wallet on your computer for easier browser interactions. Crucially, your private keys remain protected by the hardware device for signing transactions. The extension acts as an interface, but the actual signing for assets secured by the hardware wallet still requires physical confirmation on the device itself.

I lost my computer. How do I get my wallet back on a new device?

Since your wallet exists on the blockchain, not on a single device, you can recover it. On your new computer, install the Safepal seed phrase extension again. During setup, select "Import Wallet" and then "Recover with Mnemonic Phrase." Enter your original 12 or 24-word secret recovery phrase in the exact order. Set a new, strong password for this new installation. This process will restore full access to all your cryptocurrencies and NFTs linked to that phrase. Your password is local to the device, but the recovery phrase is the master key to the wallet itself.

What's the difference between the extension's "Hot Wallet" and "Hardware Wallet" modes?

The mode determines how transactions are signed. A "Hot Wallet" is created and stored entirely within the extension on your computer. It's convenient for frequent trading or interacting with dApps, but it's considered less secure as the private keys are on an internet-connected device. The "Hardware Wallet" mode links the extension to your physical Safepal S1 device. In this setup, your private keys never leave the hardware wallet. When a transaction is initiated in the extension, it is sent to the S1 for you to review and physically confirm on its screen. The extension cannot sign without the device, providing much stronger protection for your assets.

After recovery, I see my coins but my custom token list is gone. Are those tokens lost?

No, your tokens are safe. The recovery phrase restores access to everything on the blockchain addresses you own. The custom token list (like memecoins or new DeFi tokens) is just a display setting—a local bookmark in your previous extension. The tokens themselves are still in your wallet address. To see them again, you need to re-add the token contract address manually. Find the correct contract address for the token on a block explorer like BscScan or Etherscan. In your recovered wallet, go to the asset page, click "Add Token," switch to the "Custom" tab, and paste the contract address. The token symbol and balance should appear automatically.

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